Refund policy

Returns & Refunds 🔄📦💛

Shopping for your little ones (furry ones included 🐾) matters, and we want you to feel confident every step of the way 👶✨. If something isn't quite right, we're here to help 🤗.

Change-of-Mind Returns 🗓️🧸

You can return items within 15 days of delivery if you change your mind. This is a voluntary offer and does not affect your rights under the Australian Consumer Law (ACL).

Items must be:

  • Brand new, unused and unopened ✨
  • In original packaging with seals, tags and inserts intact 🔒
  • In resaleable condition ✅
  • Sent with proof of purchase (order number, receipt or card statement) 🧾

Once approved, you can choose a Store Gift Card 🎁 (valid for 3 years) or a refund to your original payment method 💳.

For change-of-mind returns, you pay the return postage, and we don't refund the original shipping cost.

Not Accepted for Change-of-Mind ❌

  • Opened or used items 🧸
  • Opened personal care, hygiene or grooming products (baby or pet) 🧴🐶
  • Opened pet food, treats or chews 🦴
  • Perishable goods 🍎
  • Personalised or custom-made items 🎨
  • Gift cards 💳
  • Sale items, unless stated at purchase 🏷️

This list never limits your ACL rights if an item is faulty, unsafe or not as described ⚖️💛.

Faulty, Damaged, Unsafe or Wrong Items 🛠️💔

Please check your order as soon as it arrives (before little hands or paws get to it 😄🐾). If something is faulty, unsafe or not what you ordered, you're entitled to a remedy under the ACL:

  • Major failure: you choose a refund or replacement
  • Minor failure: we may repair, replace or refund within a reasonable time

We cover reasonable return postage for these items. Photos and your order number help us sort it fast 📸⚡.

Damaged or Faulty Items 📦
If your item arrives damaged or faulty, email us within 48 hours of delivery with your order number and clear photos of the item and packaging. Reporting quickly helps us fix it fast. Faulty items are always covered under the Australian Consumer Law (ACL).

Returns Without Approval 🚫
All returns must be approved by us first. Please email us before sending anything back. Items sent without approval may not be accepted or refunded.

Return Shipping 🚚
You’re responsible for items until they reach us, so please use a tracked postage service. We can’t refund returns that are lost in the post without tracking.

Hygiene & Safety Items 🍼
For health and safety reasons, we can’t accept change-of-mind returns on opened or used dummies, teethers, bottles, feeding items, skincare or pet food and treats.

Sale & Clearance Items 🏷️
Sale and clearance items can’t be returned for change of mind.

Refused or Unclaimed Parcels 📭
If a parcel is refused, not collected or sent back to us, we’ll refund the item price minus the original and return shipping costs.

Delivered Parcels 🏠
Once tracking shows your parcel as delivered to the address you gave us, we aren’t responsible for theft or loss after delivery.

Refund Timing ⏱️
Approved refunds are processed within 5–10 business days after we receive and inspect the item. Bank processing times may vary.

Chargebacks 💳
If there’s a problem, please contact us first and we’ll work with you to fix it. Disputing a charge with your bank before contacting us may delay the outcome.

Your Rights Under Australian Law ⚖️
Nothing in this policy limits your rights under the ACL. If an item has a major fault, is unsafe, or isn’t as described, you’re entitled to a refund, replacement or repair.

I wrote these to fit Australian Consumer Law. “No refunds at all” wording can’t be enforced in Australia and can get you fined, so keeping it compliant protects you more.

Exchanges 🔄

We don't do direct exchanges. Just request a return and place a new order 🏃♀️💨. If the mix-up was our mistake, ACL remedies apply.

How to Start a Return 📧

Email lilecobubs@gmail.com with your order number 🔢, the item(s) 🧸 and the reason 📝. Please wait for our approval before sending anything back, and we'll give you the return address. We recommend tracked postage 📦.

Processing ⏳

Once we've received and checked your return, we'll email you the outcome 📩. Refunds are processed within 10 business days. Gift cards are emailed once approved 🎉.

Incorrect Details & Purchaser Errors ⚠️

Please check your shipping address, contact details and order items carefully before placing your order. We aren’t responsible for orders that are delayed, lost or sent to the wrong place because of incorrect or incomplete details given at checkout, and we can’t offer refunds in these cases.

If you spot a mistake, email us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update it. If a re-delivery is needed, extra shipping costs may apply.

This does not affect your rights under the Australian Consumer Law (ACL).

I added the ACL line on purpose. Under Australian law you can’t say “no refunds” for everything, but it’s fine to refuse refunds for the customer’s own mistakes.

Your Rights ⚖️💛

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Happy parents make happy babies (and happy pets!) 💛👶🐾